Shipping policy

Thank you for shopping with TajScents.com

 We aim to ensure your products are delivered to you in a timely and efficient manner. Please read our shipping policy below for details on how we process and ship your orders.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped, along with tracking information.

2. Delivery Estimates

  • Domestic Shipping (Within Pakistan):
    • Standard Shipping: 3-5 business days
    • Shipping rates are calculated at checkout based on your location and order weight.

Please note that delivery times are estimates and may vary depending on external factors such as customs processing, carrier delays, and holidays.

3. Order Tracking

Once your order has been shipped, you will receive an email with tracking details. You can use this tracking number to monitor the progress of your shipment.

4. Customs, Duties & Taxes

For international orders, additional customs fees, duties, or taxes may be applicable depending on your country’s regulations. These fees are the responsibility of the customer. We advise checking your country’s customs policies before placing an order.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some regions or countries may have specific restrictions on certain products. If we are unable to ship to your location, we will notify you and provide a refund for the affected items.

6. Shipping Delays

While we strive to ensure timely deliveries, there may be occasional delays due to unforeseen circumstances such as inclement weather, carrier issues, or customs clearance for international orders. We are not responsible for these delays but will work with the carriers to ensure your package reaches you as soon as possible.

7. Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, please contact us at
    scenticious.shop@gmail.com
     with your order number, and we will assist in resolving the issue.
  • All packages are insured against loss or damage, and we will work with the carrier to file a claim if necessary.

8. Address Errors

Please ensure your shipping address is correct at the time of checkout. If you realize there is an error, contact us immediately at  tajscents1@gmail.com.

. Once the order is shipped, we cannot change the shipping address, and you may incur additional fees for re-delivery.

9. Contact Information

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at:

  • Email

    tajscents1@gmail.com