Return Policy
Eligibility for Returns:
You can return unused and unopened products within 7days of purchase. To be eligible for a return, the item must be in the same condition that you received it and in its original packaging.
Non-Returnable Items:
Certain items are not eligible for return, including opened or used products, gift cards, and personalized items.
How to Initiate a Return:
If you would like to return an item, please follow these steps:
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Step 1: Contact our customer service team at Tajscents1@gmail.com within 7 days of receiving your order. Please include your order number, product name, and the reason for your return in your message.
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Step 2: Our team will review your request and respond with return instructions, including the return shipping address.
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Step 3: Pack the item securely in its original packaging (including any accessories, free gifts, or promotional items that came with it).
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Step 4: Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item, damaged product, etc.).
Once your return is received and inspected, we will notify you about the status of your refund (approved, partial, or denied).